What you need to know about shipping.
Although many orders are shipped the same day that
we receive them, due to a variety of factors it can
take up to 24 hours to process your credit card information
and ship your order. UPS picks up shipments daily,
Monday through Friday around 4:00 PM (Eastern Time).
They DO NOT operate on weekends or holidays.
If you place an order for shipping on Friday night,
the next available shipping day is Monday.
Transit time depends on where you are located and
which warehouse we ship your order from. IMPORTANT
INFORMATION on expedited shipments such as Next
Day Air, Second Day Air and 3- Day Select:
1.) The pickup day is not counted as a transit
day.
2.) Weekend and holidays are not counted as transit
days.
Example: If you place an order Friday evening for
3-Day Select shipment and the following Tuesday happens
to be a holiday, your order will be processed for
Monday shipment. Since Tuesday is a holiday, the first
transit day is Wednesday, the second transit day is
Thursday and the final transit (and delivery) day
is Friday. It is important to understand this scenario
for all expedited shipment methods.
To avoid delay in the processing of your order, please
be sure to provide us with accurate credit card information
(name as it appears on the card, billing phone number
and address). If this information does not match exactly
with what the credit card company has on file for
you, you will need to be contacted for the correct
information. Contact is normally to the email address
that you have provided on your order form. If this
information is not correct or you don't check your
mail regularly, you may miss important correspondence
from us regarding your order.
Although our shopping cart calculates shipping via
UPS, we sometimes will ship via FedEx, DHL or another
similar carrier. Each carrier has its' areas where
service is better than another and we try to select
the best service to get your order delivered in the
most timely manner. In instances we use UPS or another
carrier, the shipping charges will be exactly as calculated
on our shopping cart.
Should you have any questions of when your order
should arrive, please call or email us. Our customer
service phone number is (732) 926-8900.
